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Warranty & Returns

Please note that you must keep your original product packaging in order to be eligible for our pick-up service. In the event that you do not have the original packaging, you will bear the responsibility for safely packaging your Product for transport and SolarGear accepts no liability for any damage that may occur in transit.

Warranty Terms

  • Unless otherwise specified a standard warranty period of 12 months, commencing on the date of delivery (or deemed delivery) of the product exists.
  • Proof of purchase (invoice or paid Order confirmation) must be provided when requesting service under the Standard Warranties.

  • SolarGear reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided the Product or part replaced becomes the property of SolarGear. SolarGear may replace parts with refurbished parts. Replacement of the Product or a part under the Standard Warranty does not extend or restart the Warranty period. 

  • If SolarGear is unable to repair or replace the Product, the customer will be provided with credit  or will be refunded the price of the Product. This credit or refund will be for the amount of the purchase price of the Product excluding the associated Delivery Cost. 

  • All Product returns will be at the customer's risk while in transit to and from our Repair Centre. 

  • SolarGear may seek reimbursement of any costs incurred by Us where the Product is found to be in good working order. 

  • SolarGear reserves reasonable discretion to determine whether any Product is or is not performing in accordance with the specifications, subject to applicable law. 

  • Warranty will be void if the following occur:
    • If the Product has not been installed, operated, maintained or used in accordance with the manufacturer's instructions or specifications provided with the Product 

    • If the factory-applied serial number has been altered or removed from the Product 

    • Damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product.
  • SolarGear aggregate liability in respect of all claims under the Standard Warranty and Extended Warranty shall not exceed the original purchase price of the Product or, at SolarGear's option, replacement of the Product with a like or similar Product